Making a claim
After contacting our team or if you are in an emergency, contact your insurer at the assistance number listed on your insurance policy. We recommend that you document the incident with pictures and videos. If you have not already done so, be sure to limit the damage.
Meet the appointed claims adjuster in your file
The insurer will appoint a claims adjuster either working for their company or subcontracting, who will be your point of contact from the start to the end of the claim. When you make your first contact, make a note of their name, phone number and extension number so that you can easily communicate with them. It is normal for the expert to call back within 24 to 48 hours. The claims adjuster will explain the protections provided for in your insurance contract and, if necessary, the procedures to follow for the additional allocated living expenses (for example, if you have to leave the house during the work). They will investigate the cause of the incident, estimate the damage and suggest a settlement.
During a claims Process
Wherever you are in your claims process, we are here to support you. You can reach our team or your broker for help! For an emergency, contact your insurer directly.